Privacy Policy

Last updated: November 24, 2024

BoxieBox ("Company", "we", "us", or "our") operates the website www.boxiebox.co.uk (the "Service"). This Privacy Policy describes how we collect, use, and disclose your personal data when you use our Service and your rights in relation to that data.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect several types of information to provide and improve our Service, including:

1. Personal Data

While using our Service, we may ask you to provide certain personally identifiable information, such as:

Full Name
Email Address
Billing Address
Shipping Address
Phone Number
Payment Information (e.g., credit card details)
Important dates (e.g., birthdays, anniversaries for gift delivery)

This information is used to process orders, manage subscriptions, and provide personalised services.

2. Usage Data

We collect data on how the Service is accessed and used, including:

Your device’s IP address
Browser type and version
Pages you visit on our website
Time and date of your visit
Time spent on pages and other diagnostic data

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies are small files placed on your device that help us:

Remember your preferences
Track website usage to improve functionality
Process your orders efficiently

You can manage cookie preferences through your browser settings.

How We Use Your Information

We use your personal data to:

Process Orders: Fulfill and deliver orders for gift packages.
Manage Subscriptions: Handle billing, cancellations, and subscription updates.
Personalize Services: Tailor our Service to your preferences, including personalized gift options.
Communicate with You: Provide updates, respond to inquiries, and send reminders for important dates.
Improve Our Service: Monitor usage trends to enhance functionality and user experience.
Ensure Compliance: Meet legal and regulatory obligations.

How We Share Your Information

We may share your information with third parties in the following cases:

Service Providers:

Payment processors to complete transactions.
Logistics partners to ensure timely delivery of gift packages.

Legal Requirements:

If required by law, regulation, or legal process, such as a court order or subpoena.

Business Transfers:

If the Company is involved in a merger, acquisition, or asset sale, your data may be transferred to the new owner.

Data Retention

We retain your personal data only for as long as is necessary for the purposes outlined in this Privacy Policy. This includes retention to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Data Protection Rights

If you are located in the United Kingdom or European Economic Area (EEA), you have the following rights:

Access Your Data: Request a copy of the personal data we hold about you.
Correct Your Data: Request corrections to any inaccurate or incomplete data.
Erase Your Data: Request deletion of your data, subject to legal and operational limitations.
Restrict Processing: Request restrictions on how we process your data.
Data Portability: Request a copy of your data in a structured, machine-readable format.
Withdraw Consent: If you previously consented to data processing, you can withdraw that consent at any time.

To exercise these rights, contact us at help@boxiebox.co.uk

Data Security

We take reasonable precautions to protect your personal data from unauthorised access, use, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Children's Privacy

Our Service is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe your child has provided us with personal data, please contact us immediately.

Third-Party Services

Our website may contain links to third-party websites or services. This Privacy Policy does not cover the practices of those third parties. We encourage you to review their privacy policies when visiting their sites.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated via email or a prominent notice on our website.